Care On the Way prioritizes privacy and security. All personal information is securely stored on our protected servers. We do not sell, share, or disclose any personally identifiable information to third-party vendors.

Safety is our top priority. All care providers must pass a background check through Sterling before they can connect with families. This check includes:

• Social Security Number (SSN) Trace
• County Criminal Search
• 7-Year Address History
• Enhanced Nationwide Search
• DOJ Sex Offender Registry Check
• Real-time workforce monitoring

For more details, visit Sterling’s FAQ page.

Care On the Way and Sterling require the following:

• Legal name
• Permanent address
• Date of birth
• Social Security Number (SSN)

Care On the Way does not store or share your SSN beyond what is required for the background check.

A Social Security Number is required to complete the background check. Without an SSN, we cannot add you to the Care On the Way platform.

You will receive an email notification from Care On the Way or Sterling once your background check is cleared. A verified icon will also appear on your profile.

We expect all care providers to uphold professionalism, accountability, and respect toward families.

• Accountability: Care providers should honor their commitments. Last-minute cancellations or no-shows may impact trust with families.
• Professionalism: Families rely on dependable, compassionate care providers. Treat all clients with respect and professionalism.
• Safety & Conduct: Caregivers who violate platform policies, fail to meet account requirements, or engage in misconduct may have their accounts suspended or removed.

We strongly encourage conducting the first meeting in a public place, such as a coffee shop, mall, or park. Virtual meetings (e.g., video calls) are also a good alternative.

🚨 Care On the Way does not arrange interviews and is not liable for any interactions between users, whether in-person or virtual.

Care On the Way provides a secure in-app messaging system so users can communicate directly without sharing personal contact information.

Using our in-app messaging ensures your privacy and safety. It also allows you to report any offensive, spam, or suspicious messages.

If you see something concerning, report it immediately through the app or email hello@careontheway.com

Examples of reportable issues:
🚩 Harassment or inappropriate messages
🚩 Suspicious or fraudulent activity
🚩 Threats or safety concerns

Care On the Way will:
1️⃣ Document the report.
2️⃣ Determine appropriate next steps.
3️⃣ Follow up if further action is needed.

Yes! We encourage all care providers to do their own research before accepting a booking.

Recommended ways to verify families:
🔍 Check social media: Facebook, LinkedIn, Instagram, Twitter
🔍 Look at public records: Local news, public information databases
🔍 Ask questions: Get clarity on job expectations before confirming a booking

• Always inform a friend or family member of your location.
• Trust your instincts—if something feels off, leave immediately.
• Keep your phone fully charged and accessible.
• Park your vehicle in a well-lit, safe area.

• Know the emergency contacts of the family you are working with.
• Have an exit plan in case of an unsafe situation.
• If you feel unsafe, leave and report the situation to Care On the Way.

To prevent illness and maintain a safe environment:
🧼 Wash hands regularly (before and after assisting clients).
😷 Wear PPE if necessary (masks, gloves).
🩺 Stay home if you’re sick to protect families.

💪 Use proper lifting techniques when assisting with mobility.
🛑 Avoid overexerting yourself—ask for help if needed.
👟 Wear comfortable, non-slip shoes to prevent falls.

🚶‍♀️ Take regular breaks.
💤 Get enough sleep.
🗣 Talk to someone if you're feeling overwhelmed.

⚠️ Chronic fatigue
⚠️ Feeling emotionally drained
⚠️ Increased stress or anxiety

If you experience burnout, consider reducing your workload or seeking support.

Caregivers must protect all client information and follow privacy laws. Do not share personal details about families outside of the platform.

If you witness or suspect abuse, neglect, or unsafe conditions, we strongly encourage you to report it to the appropriate authorities.

🚨 In an emergency, call 911 immediately.

Each caregiver is limited to one account linked to their phone number and email address.

We offer a 14-day trial so caregivers can explore the platform before committing to a subscription. However, passing a background check is required to use it.