Caregivers will receive payment 24 hours after the end of the booking unless the caregiver receives immediate negative feedback that requires further review. The payout will consist of the booking amount minus a 10% administrative fee and $0.25 gateway fee.

You are free to cancel your subscription at any time. You will continue to have access to all the Care On the Way benefits until the end of your billing cycle.

Once a booking request has been accepted, caregivers are able to cancel up to 48 hours in advance with no penalties.

• If cancelled within 48 hours, caregivers will be charged a $5 penalty, a 10% administrative fee on the penalty, and any gateway fees the parent incurred with their original booking.
• If cancelled within 24 hours, caregivers will be charged a $10 penalty, a 10% administrative fee on the penalty, and any gateway fees the parent incurred with their original booking.

Bookings cancelled within 48 hours will affect a caregiver’s reliability and reputation score which will be reflected on their profile.

If a booking has been submitted and accepted within 24 hours from the start of the booking and needs to be cancelled, send us a note and we will handle it in a manner that is satisfactory for both parties.

Parents are eligible to modify a confirmed booking up to 48 hours in advance. A request will be sent to the caregiver for approval. Additional time added to the original booking will be paid to the caregiver at their hourly rate. Hours can only be added but not reduced.