Parent Safety Tips
- How do you protect my information?
The information you share with Care On the Way stays within our protected servers. We do not sell, share, or provide any personally identifiable information to third-party vendors because we take pride in honoring your privacy, safety, and security.
- What precautions do you take when onboarding caregivers?
Your safety and security are our top priority which is why we mandate caregivers to clear background screening before they are permitted to join our community. We have partnered with Sterling, the global leader in background and identity services. Caregivers are inspected for the following:
- Social Security Number (SSN) Trace
- County Criminal Search
- 7 Year Address History off SSN Trace | Minimum 7 Year Record Depth | County Fees Included | State Fees Additional | Aliases excluded*
- Enhanced Nationwide | Validators Included | County Fees Included | Aliases excluded*
- Locator Select | Validators Included | County Fees Included | Aliases excluded*
- Department of Justice (DOJ) Sex Offender | Aliases excluded*
- Real-time workforce monitoring
For more information on Sterling’s screening and background check process, please visit Sterling’s FAQ site.
- Why should I use Care On the Way’s messaging system and not provide my personal contact information?
Care On the Way takes privacy and conduct matters very seriously. When using our messaging system you’ll be able to report any offensive messages, spam, scam, suspicious or inappropriate content. If you see something, say something.
- What type of things should I report and how?
You should report any suspicious or inappropriate type of information or behavior as soon as find or see it. If you see something, say something.
Please contact us using the app or send us a note to hello@careontheway.com
- What is the process once something has been reported?
Care On the Way will acknowledge receipt of your report, run a thorough internal investigation and contact you once the study has been completed.
- Should I do any research about my future caregiver?
Absolutely! We recommend performing your own search to ensure you are hiring someone you would be comfortable working with.
Look for your potential employers by clicking through the following public platforms:
- How do I know if a caregiver passed the verification process?
You will also notice it in their profile.
- What are Care On the Way’s principles and ethical codes of conduct?
Accountability – is one of our biggest values at Care On the Way. It’s also one of the major contributors to how well your profile page functions which is why we have such strict cancellation policy. We permit cancellations up to 48 hours before the start of your booking with no penalties, anything within this 48-hour window will incur a fee. For more information please review our cancellation policy.
Professionalism – we take pride in caregivers who show consideration and respect to our parent community by demonstrating a commitment to their practice as well as compassion to those in need of care and support.
Profiles that do not uphold our principles and code of conduct or fall below a certain threshold will be suspended or removed from Care On the Way.
- Should I schedule an in-person interview?
It is strongly encouraged to conduct your first in-person meeting at a public location, such as a coffee shop, mall or park to ensure you are being hired by someone you are comfortable working with. Meeting via video or facetime may also serve as an alternative option.
Care On the Way will not be held liable for any misconduct between parties during on and off-site in person or video interviews.
- What are the limitations of background checks?
It’s important to know that the criminal record information searched and reported for each type of check varies by state, and sometimes county, due to variations in state laws and state and county criminal record reporting systems.
Disclosure: Our criminal background check vendor, Sterling, does not search the records pertaining to every courthouse in a particular county. In addition to the legal and reporting system limitations of background checks, each check is performed with the consent of the person being checked, using information he or she provides, such as a home address, social security number, date of birth, and name. If a candidate provides incorrect information, the check might be run with inaccurate identifying data, which can impact the validity of the criminal check. Finally, criminal records are not always reported accurately or promptly, and human and electronic errors can result in inaccurate or incomplete reporting. Consequently, even the most comprehensive background check offered may not disclose the existence of all criminal records in all jurisdictions.
- How accurate are the background check results?
Background checks are not always 100% accurate and it should not be relied upon to determine a member’s complete criminal history or suitability as a caregiver.
- What kind of questions should I ask a caregiver?
- How long have you been a caregiver?
- How many people have you cared for?
- What type of special needs are you experienced with?
- Do you have any certifications or credentials?
Ex. CPR, ProACT, Crisis Prevention - Have you received any medical vaccinations?
- Can you provide personal and professional references?
- How often are you able to work?
- How do you handle emergencies/difficult situations?
- Do you speak any additional languages?
- Are you able to travel?